Privacy Policy VALOLA Boutique Rooms
by Valencia Lounge Hostel S.L.
Effective Date: May 1, 2024
This Privacy Policy describes how VALOLA Boutique Rooms (“we,” “us,” or “our”) collects, uses, discloses, and protects the personal information of individuals who visit our website or use our services. We are committed to safeguarding your privacy and ensuring the security of your personal information. By accessing or using our website or services, you consent to the collection and use of your personal information as described in this policy.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us, such as your name, email address, phone number, and any other information you choose to provide when contacting us or making a reservation.
- Identification and contact information (name, ID/passport, address, email, phone, date of birth, etc.)
- Booking or service-related information (reservation date, reservation number, check-in date, check-out date)
- Security or incident-related data (LOPSC)
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, browsing actions, and usage patterns. This information may include your IP address, browser type, operating system, referring URLs, and pages viewed.
Use of Information
- Compliance with Royal Decrees and Spanish Law
VALOLA Boutique Rooms respects your privacy and complies with the EU General Data Protection Regulation (GDPR), Spanish Organic Law 3/2018 (LOPDGDD), the Information Society Services and Electronic Commerce Law (LSSI-CE), Royal Decree 933/2021, and Spanish Organic Law 4/2015 on Citizen Security (LOPSC).
- To comply with legal obligations (RD 933/2021, LOPSC) – GDPR Art. 6.1(c)
- To manage services, bookings, and communications with customers
- To send marketing communications only with your consent
2. Other purposes
We may use the collected personal information to:
- Respond to your inquiries, requests, or reservations.
- Provide and personalize our services to meet your needs.
- Process payments for reservations and other transactions.
- Send you administrative or promotional communications related to our services.
- Improve the functionality and performance of our website and services.
- Conduct research and analysis to enhance our offerings.
We may use automatically collected information for:
- Analyzing website usage and trends.
- Improving the user experience and website functionality.
- Customizing content and advertising.
Information Sharing
- Competent authorities (Ministry of Interior, law enforcement)
We may disclose your personal information if required by law, regulation, or legal process, or if we believe it is necessary to protect our rights, property, or safety or that of others.
- Service providers acting as data processors on our behalf
We may share your personal information with third-party service providers who assist us in delivering our services, such as payment processors, customer support providers, and analytics platforms. These third parties are authorized to use your personal information only as necessary to provide services to us.
In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. We will notify you via email or prominent notice on our website of any change in ownership or the use of your personal information.
Data & Security
Data is retained only for the legally required period and securely deleted or anonymized afterward. We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission or storage system can be guaranteed to be 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.
Cookies
We use cookies and analytics tools in compliance with LSSI-CE, informing users and requesting consent when required. Please review our cookie policy.
Your Rights and Choices
You have the right to access, update, correct, or delete your personal information held by us. You may also have the right to object to or restrict certain processing of your personal information. You can unsubscribe from our promotional communications at any time by following the instructions provided in the communication or by contacting us directly at info@valolahotel.com or by phone.
Links to Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of those websites before providing any personal information.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any material changes by posting the updated policy on our website or by other means of communication. We encourage you to review this policy periodically for any updates.
Contact
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at info@valolahotel.com